Who we are
Elio Moussallem (“Maison Elio Moussallem”), commercial registration no. 1029934, Beirut, Lebanon, is responsible for the personal data collected through this website. This policy explains what we collect, why, and the choices you have. It applies together with our Terms & Conditions.
What we collect
| Data | When |
|---|---|
| Contact details — name, email, phone number | When you place an order or contact us |
| Delivery details — address, city, country, notes for the atelier | At checkout |
| Order details — pieces, sizes, quantities, prices, order number | At checkout |
| Payment confirmation — transaction reference, approval code, amount (never your full card number) | When you pay |
| Your bag — pieces and sizes you select | Kept in your own browser until you order or remove them |
| Usage data — pages visited, device and browser type, approximate location, IP address, and your country (to show the right prices) | When you browse, through analytics and our servers' logs |
| Conversations | When you message us on WhatsApp or social media |
How we use it
- To make and deliver your order — processing payment, crafting and shipping your piece, and contacting you about it (necessary to perform our contract with you).
- To send order emails — your confirmation, and updates about your order.
- To run and improve the website — security, preventing fraud, understanding which pages are visited (our legitimate interests).
- To measure our advertising — whether visits and orders come from our Google ads (with your consent where the law requires it).
- To meet legal obligations — such as keeping accounting records.
We do not sell your personal data. We do not send marketing emails unless you have asked to receive them.
Cookies & tracking
- Essential storage — your browser keeps your bag, whether you have entered the site, and your country (for regional pricing). These are needed for the website to work.
- Analytics — Google Analytics uses cookies to understand how the website is used (pages viewed, adding to bag, checkouts, purchases).
- Advertising measurement — Google Ads measures whether purchases and WhatsApp contacts come from our ads.
- Country detection — your IP address is checked with a location service to show the right prices for your region.
You can block or delete cookies in your browser settings; the website will still work, but your bag may not be remembered. Visitors in the European Union, the wider EEA and the United Kingdom are asked first: analytics and advertising cookies are only used if you accept, and you can change your choice by clearing this website's data in your browser.
Who we share it with
Only with the companies that help us run the website and fulfil your order, each for that purpose only:
| Service | Purpose |
|---|---|
| Cybersource (Visa), through Areeba | Card payments and fraud prevention |
| DHL | Delivering your order |
| Xano | Secure storage of order records |
| SendGrid (Twilio) | Sending order emails |
| Vercel | Hosting the website |
| Google (Analytics, Ads) | Website analytics and advertising measurement |
| WhatsApp (Meta) | Conversations you start with us |
We may also share data where required by law, or to protect our rights and prevent fraud.
Payments
Card details are entered directly in Cybersource's secure payment form and are processed by Cybersource and Areeba under their own security standards (PCI DSS). The Maison never sees or stores your full card number; we only receive confirmation that the payment was approved.
International transfers
Some of these services store or process data outside your country, including in the United States and the European Union. Where required, we rely on appropriate safeguards offered by these providers, such as standard contractual clauses.
Your rights
Depending on where you live — including under the EU and UK GDPR — you may have the right to:
- access the personal data we hold about you and receive a copy;
- correct inaccurate data;
- ask us to delete your data, unless we must keep it by law;
- object to or restrict certain uses, and withdraw consent at any time;
- complain to your local data protection authority.
To exercise these rights, contact us using the details below. We will reply within one month.
Security
The website uses encrypted connections (HTTPS). Order records are stored with access limited to the Maison, and payments are handled by a certified payment provider.
Minors
This website is intended for adults. You must be 18 or older to place an order, and we do not knowingly collect personal data from anyone under 18.
Changes
We may update this policy when our services change. The date at the top shows the latest version.
Contact
For any privacy question or request:
Email: orders@eliomoussallem.com
WhatsApp: +961 70 767 072
Maison Elio Moussallem — Beirut, Lebanon